1. Introduction

At Cakezee, we strive to ensure that our customers are completely satisfied with their purchases. If you need to return a product or request a refund, please read our Return and Refund Policy carefully.

2. Return Policy

Eligibility for Returns:

  • To be eligible for a return, you must request the return within 1 day of the order being delivered.
  • The product must be in its original condition, including all packaging and tags, if applicable.
  • Products that have been used, altered, or damaged will not be accepted for return.

How to Request a Return:

  • To initiate a return, please contact our customer support team at mycakezee@gmail.com or call us at 6269663343.
  • Provide your order number, the reason for the return, and any relevant details about the product.
  • Our team will guide you through the return process and provide instructions on how to return the product.

3. Refund Policy

Refund Process:

  • Once we receive and inspect the returned product, we will process the refund if the product meets the return criteria.
  • Refunds will be credited to the same payment gateway used for the original purchase.
  • Please allow up to 3 business days for the refund to be processed and reflected in your account.

4. Shipping Information

Order Processing:

  • We process and ship orders within 2 hours of receiving them.
  • Orders placed after business hours or on weekends may be processed on the next business day.

Delivery Time:

  • Local Delivery (Jabalpur, Madhya Pradesh): Approximately 24 hours.
  • All India Delivery: Approximately 4 days.

5. Non-Refundable Items

Certain products are not eligible for returns or refunds, including but not limited to:

  • Customized or personalized cakes and products.
  • Perishable items that have been consumed or partially used.

6. Contact Us

If you have any questions about our Return and Refund Policy or need assistance with a return or refund request, please contact us at:

  • Phone: 6269663343
  • Email: mycakezee@gmail.com
  • Address: Shop no 4, Jhamandas chawk Ghamapur, Jabalpur Madhya Pradesh 482001

7. Changes to Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on this page.

Thank you for choosing Cakezee. We value your satisfaction and are here to assist you with any issues or concerns you may have.